To expedite your support request and to avoid unnecessary back and forth emails please provide ALL relevent
regarding your issue and be as detailed as possible.
If your request is concerning a login issue you must include the following
1. Your Domain Name
2. What user name, password and additional settings are you trying
3. Where are you trying to
log in to? FTP software? E-mail Client such as Outlook? MS Front Page? Online Web Editor? Webmail? or Control Panel (Only available to
accounts signed up after 6/2004)?
4. What error messages are you getting?
5. The last 4 digits of the credit card that you used
when you signed up with us (this is to verify that you are in fact the owner of the account).
E-mail issues. If your problem is that you are not receiving mail to certain addresses/aliases @YourDomain.com then please be
advised that we no longer support catchall email accounts, so *anything*@YourDomain.com no longer works. Please supply a list of all
the aliases/adresses @YourDomain.com that you use so we can set them up for you. And don't forget to include your domain name.
For all other issues you MUST include your domain name and ALL relevant information. Be as detailed as possible.
Click here to
open a new support ticket.